These rules cover admission tickets and vendor tables bought from Nutmeg Card Co. on shows.nutmegcards.com. Questions about a refund? Email hello@nutmegcards.com and include your order or application email.
Admission tickets
- You can get a full refund on a ticket up to 48 hours before the show opens. Email us, and we'll refund it to the card you paid with.
- Within 48 hours of the show, tickets aren't refundable, but you're welcome to give or transfer them to someone else.
- Free tickets (such as kids' tickets) can simply go unused.
- If there is a ticket service fee, it's refunded along with the ticket.
Vendor tables
- Cancel more than 10 days before the show for a full refund.
- Within 10 days of the show, refunds are only given if we're able to fill your table.
- If you pay when you apply and we can't fit you in, your payment is refunded in full automatically.
- Approved vendors who don't pay by their payment deadline lose the hold on their table; nothing is charged.
If a show is canceled or rescheduled
- If we cancel a show, every ticket and vendor table is refunded in full. We'll email you.
- If we move a show to a new date, your ticket or table carries over to the new date. If you can't make the new date, email us within 14 days of the announcement for a full refund.
- We aren't responsible for travel, lodging, or other costs.
How refunds are paid
Card payments are refunded to the original card through Stripe. Refunds usually appear within 5–10 business days, depending on your bank. Cash payments are refunded by hand.
Last updated October 15, 2026. Questions? Email hello@nutmegcards.com.
